G3 Solutions, Inc.

COURSE: MANAGING CONFLICT IN THE WORKPLACE
Conflict must be managed positively for the organization to operate effectively. Learn how to recognize the difference between healthy and harmful conflict, and how to develop a strategy for controlling and possibly resolving destructive conflict. Students will also use the Dealing with Conflict Instrument to better understand their conflict behavior.

At the conclusion of this workshop, participants will be able to:

  • Recognize the sources of conflict
  • Avoid harmful conflict, where possible
  • Select an appropriate conflict management strategy, given a specific set of circumstances
  • Positively manage conflict

COURSE CONTENT:

  • Exploring Conflict
    •  Conflict – Good or Bad?
    •  Healthy Conflict
    •  Harmful Conflict
    •  Perceptions – The Way We See Things
    •  Ways of Seeing Conflict
  • Sources of Conflict
    •  Facts vs. Perceptions
    •  Perspective
    •  Personalities
    •  Values
    •  Goals
    •  Culture
  • Conflict Management Strategies
    •  Understanding Your Conflict Management Style
    •  Competition
    •  Collaboration
    •  Avoidance
    •  Accommodation
    •  Compromise
  • Managing Conflict Positively
    •  Selecting the Appropriate Conflict Strategy
    •  Choosing Thoughts
    •  Choosing Words
    •  Choosing Actions
    •  Conflict Intervention Workshops