G3 Solutions, Inc.

COURSE: TEAM PROBLEM SOLVING - THE 8-D METHOD
In today’s complex business environment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems by themselves, often the complex, multi-function problems confronting the business are better addressed by a team using the eight disciplines (8-D’s) of problem solving. Through Team Problem Solving, each member of the group brings their varied perspectives and experience to bear on the task of getting at the root of a problem. This workshop teaches the structured eight-step methodology used to speed up the entire process of finding a root cause, determining how to fix the problem permanently, and preventing recurrence.

Each participant will develop the necessary skills to solve problems using the team approach while enabling them to readily apply this training to their specific job. They will learn the appropriate tools used to identify and describe the problem, factors which impact the success of the team, a standard reporting format used for tracking the progress of the team and its efforts and how to transform quick fixes into permanent solutions.

Examination of 8-D Concepts Include:

  • Step 1: Establish the Team
    •  Select Champions, Team Leaders and Team Members
    •  Establish Goals and Ground Rules
  • Step 2: Describe the Problem
    •  Development of the Problem Statement
    •  Tools for Problem Description
  • Step 3: Contain the Symptom
    •  Determine when and how to contain the symptom of a problem
  • Step 4: Find and Verify the Root Cause
    •  Tools for discovering the True Root Cause
    •  Data collection for finding the Root Cause
  • Step 5: Choose Corrective Actions
    •  Methods for choosing corrective actions (Decision Making)
  • Step 6: Implement Corrective Actions
    •  Implementation plans including verification methods
  • Step 7: Prevent System Problems
    •  Implement steps to prevent recurrence
    •  Update Documentation
  • Step 8: Congratulate the Team
    •  Document Lessons Learned and Determine Appropriate Recognition