Posts Tagged ‘minor nonconformance’

During an internal audit, get honest feedback from employees

Tuesday, April 21st, 2009

The internal audit process is an extremely important part of any ISO-based quality or environmental management system. It can be the “make it or break it” process that will determine just how effective your system will be based on the proper input from employees. Unfortunately, as part of the natural human tendency to avoid anyone with the title of “auditor”, people will often treat the internal auditor as someone to avoid in fear of being singled out or used as an example.

“I have a theory that the truth is never told during the nine-to-five hours.” – Hunter S. Thompson

This is why companies must give some good thought as to the audit team they will select. Not only must the auditor be a good communicator and data analyzer, the auditor must be able to get people to want to talk about what they do and how they do it.

Sure, there is plenty of guidance as to what makes a good auditor in ISO 19011. In fact, some of the terms used to describe auditor qualities in 19011 sound like a scouts honor pledge – honest, trustworthy, loyal, brave, etc… (Well, OK, maybe not those last three!) Certain stated qualities are important, but there are some things that just go by feel – is the person approachable, enthusiastic, and positive? Can they express themselves well and “message” people who are overly sensitive to anything that may seem like criticism, like a minor nonconformance?

If it is becoming a real chore getting the right people in your organization to perform internal audits, consider the option of an expert and true auditing professional conducting your audits – it may be the smart choice. Contact G3 Solutions today to find out just how affordable and value-added contracting/outsourcing your internal audits can be!