Posts Tagged ‘competence’

Top ten reasons for an ineffective QMS!

Monday, April 5th, 2010

Reason #9 – Negligence in training employees to properly use the system!

Competence, training and awareness for employees is more than just a simple ISO 9001 requirement – it is a major factor in the difference of having a system that will work as either a) a tool for continual improvement, or b) a worthless set of documents that are not followed.

Many third party auditors will often look at the training records of the oldest and newest employees as well as directly asking them questions as to how they access and utilize their system. It can be a very good barometer of how well the entire quality management system (QMS) is working.

The reason behind this type of audit sampling is that many company “veterans” will often provide candid feedback on portions of the system that are not operating as documented. In some instances, these employees will even reveal ways that the current system is bypassed for efficiency, especially when improvements to processes are not made. With new employees, training effectiveness is easy to assess based on whether the QMS information and training given to them is memorable, and then asking if they can actually demonstrate use of the system.

Training on the quality system for new hires and ongoing training for veteran employees should be a priority for any company looking to get the most out of their QMS.

For some creative ideas on how to get your employees trained as QMS experts, contact the ISO experts at G3 Solutions today!

When it comes to training, don’t forget the follow up!

Thursday, April 9th, 2009

Most companies do a good job of providing proper employee training to ensure a qualified and competent workforce. Clause 6.2.2c in ISO 9001 clearly states that any training or other actions taken by top management to achieve competence must be evaluated for effectiveness. This also holds true for many standards such as ISO/TS 16949, AS9100, ISO 14001, ISO 13485 and others.

A common issue found during internal and external audits is the lack of evidence to demonstrate that effectiveness is evaluated. Keep in mind the standard does not prescribe how this is to be done, so there is tremendous flexibility in how this task can be completed.

Always consider that every ISO requirement does not need a new procedure, work instruction or form! Simple changes to existing process documents can, in most cases, do the job just fine. Make sure the method chosen provides a gage that is useful to the company in evaluating resource needs. Remember, the goal for any quality system is to provide value to an organization – not just fulfill standard requirements.

For more information, visit g3iso.com today!