Posts Tagged ‘clauses 5.6.2 and 5.6.3’

Management Review – Are you meeting just for ISO reasons?

Monday, April 6th, 2009

The scenario is common in many companies. Quality planning meetings are held by top management on a regular basis, usually once a month or more, with discussions of key metrics, process performance, corrective actions, along with a host of other items. Notes are taken, actions are assigned and items are followed up on during the next meeting. So the question must be asked – why do we need a separate “Management Review” meeting? Just to fulfill an ISO requirement?

This is a good question. Having an official “Management Review” meeting (sometimes done by companies only once per year) just to make sure the 3rd party registrar auditor is happy can be quite an exercise in wasting time and reinforcing some unconstructive, even negative views of having a quality system in place. Employees (many of them in the ranks of top management) begin to question the value of the process.

Don’t let this happen to your organization!

Most quality standards such as ISO 9001, ISO/TS 16949, AS9100, ISO 13485, ISO 17025 and others have the requirement of management reviewing their quality system at defined intervals to ensure it is working as a catalyst for process effectiveness and/or improvement. A perfect opportunity to fulfill this requirement can be made during those normal meetings when top management is discussing various quality issues such as production scheduling or account reviews.

One method to efficiently maximize meeting time is to break down those ISO 9001-based requirements found in clauses 5.6.2 and 5.6.3 and review those topics during different meetings. Some topics such as quality metrics and measurables should be reviewed frequently while others such as the review of the quality policy can be looked once per year or as needed. Over the span of a year, all topics can be reviewed as part of the normal planning process. Providing you have the notes and objective evidence to show that all required items were part of the meetings, you have covered the management review requirement.

Remember, the whole point of having a review of the quality management system is to effectively facilitate continual improvement – not to just to fulfill a requirement.

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