Posts Tagged ‘auditing’

Too much time to document corrective actions? Consider the long term benefit!

Sunday, May 23rd, 2010

Reason # 4 in our Top Ten Countdown of quality system mistakes-

#4 – Corrective actions aren’t documented!

When conducting internal audits, we often see third party registrar reports that contain a nonconformance finding for not documenting corrective actions as stated in the company’s written procedures. The usual response is that there just isn’t enough time to document issues when they can be solved (or perceived as solved) within a short period of time. Although this may seem true on the surface, after a little investigative auditing, we often find that some of those issues that were “fixed” on the fly are coming back repeatedly either in the same area or in other areas of the business.

Although it is easy to rationalize the behavior of making simple quick process corrections without going through the formal documentation route, the end result is almost always the same. Since the issue was not documented and many other areas of the company were not aware of the problem, not to mention the solution (which may or may not be long term), the problem keeps raising its ugly head.

There is tremendous value when a corrective action is properly documented, true root cause is determined and long term solutions are communicated to all functions of the organization. These “extra steps” that can, on the surface, seem troublesome and time consuming but can actually save both time and money by reducing or eliminating repeat nonconforming issues. Please keep in mind we are not suggesting the documentation of every little operational issue that requires simple adjustment during the course of doing business. We are talking about those issues that can affect the customer and/or have an effect on internal processes.

For information on how to effectively document corrective actions, contact the experts at G3 Solutions.

ISO Internal Audits – can they be done by an outside party?

Saturday, January 10th, 2009

Many companies are choosing to outsource their internal audit process because of various resource issues within the organization. A number of reasons for this trend are becoming more common throughout many industries.

After spending large sums of money training a pool of good internal auditor candidates, an organization may find that some within that group take on new positions and responsibilities that either do not allow time for conducting internal audits or they are no longer able to audit certain areas because of their new role. Some employees will leave the organization and some will just decide that internal auditing is not for them. This is especially true in companies that are registered to such standards as ISO/TS 16949, AS9100 and other industry specific standards based on ISO 9001. The methods needed for conducting internal audits in these standards can be rather time consuming in terms of preparation.

Another reason is that some companies will use a large pool of internal auditors where most of them may only get a chance to audit one time per year. For small companies with simple processes, this isn’t a big deal. For other organizations that have a multitude of key processes and departments, the auditing process can lose its effectiveness because of a lack of auditing experience by the internal auditor.

If your internal audit program has stalled and surveillance audits are approaching, let G3 Solutions show you how to ease the burden of having limited time for a complex internal audit schedule. Not only can G3 Solutions auditors pinpoint critical areas and nonconformances, G3 Solutions consultants and auditors can provide expertise in helping your organization develop cost-saving strategies to implement as part of the corrective action.