Chrysler to require CQI-14 self-certification from suppliers in 2011

A recent AIAG announcement states that James Bruin, manager, quality and warranty programs, Chrysler Group LLC, will formally announce on May 5, 2010, that Chrysler will require self-certification to the CQI-14 consumer centric warranty process in 2011. CQI-14 demonstrates how companies throughout the supply chain can embrace cultural change and reduce risk by striving to reduce warranty incident rate and feeding lessons learned back into the product development process.

According to the AIAG announcement, Mr. Bruin states that self-certification would be required of Chrysler suppliers. Over the last several months, Mr. Bruin has solicited input from members of the OESA Warranty Management Council and the AIAG Quality Steering Committee. On May 5, AIAG will also announce that CQI-14 warranty process training classes will be available in the latter part of 2010.

The announcement will take place during a larger session on consumer-centric warranty management that will be held at the MSU Management Education Center, Troy, Mich. During the session, AIAG and OESA will release the second edition of CQI-14, also known as “Consumer–Centric Warranty Management: A Guideline for Industry Best Practices.”

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