ISO 9001 – Avoid the applicability misconception!

Many companies that are involved in the service industry are often under the assumption that ISO 9001 will not be of benefit since most of the standard applies to manufacturing. In pervious versions of the standard (specifically 1994 and 1987), it was much easier to make that argument. Businesses that are involved in the service and retail industries typically do not have as much exposure to standards that have their roots in manufacturing, such as ISO 9001, ISO/TS 16949 or AS9100. Therefore, it often feels that the implementation of ISO 9001 will be a tremendous headache rather than a valued initiative to help run the business.

Nothing could be further from reality. In fact, actual and tangible dollar-measured value from ISO 9001 implementatation can often be seen sooner in a service type organization than in a manufacturing environment where it may take several operational cycle times to reap a similar benefit.

In the ISO 9001 standard, there are two areas which help to counter the applicability misconception. First, Section 1.2 – Application states “All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.” Additionally, Section 3 – Terms and definitions adds the clarification “Throughout the text of this International Standard, wherever the term ‘product’ occurs, it can also mean ‘service’.”

ISO 9001 has been successfully implemented by all types of businesses including schools, law firms, real estate agencies, hospitals, farms, investment offices, and many others. It can work for your company. Let us show you how – contact G3 Solutions today! Visit our full website at today!

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